IT Service Management & Digital Transformation

About

Streamlining Operations for the Digital Age

Modern organizations rely on seamless IT service management (ITSM) to maintain efficiency, reduce downtime, and ensure smooth operations. Digital transformation is not just about implementing new tools—it’s about optimising processes, integrating automation, and enabling businesses to scale efficiently.

I have led ITSM transformations, implemented ServiceNow solutions, and worked on process automation to enhance IT operations. Managing digital transitions across enterprises, I have helped organizations eliminate inefficiencies, introduce workflow automation, and improve service delivery.
Successful digital transformation requires a balance of innovation, practicality, and user adoption. By integrating strategic ITSM frameworks with cutting-edge technology, I help organisations future-proof their IT landscape, ensuring they are agile, resilient, and ready for the next wave of digital evolution.

Project – Portfolio