ITSM & Digital Transformation

Entering the World of Car Configurators Stepping into the world of automotive software development was both thrilling and daunting. I had the opportunity to join a development team working on car configurators for renowned OEMs, a critical tool that allows customers to design their dream vehicles, selecting everything from engine options to interior finishes. It wasn’t […]

Entering the World of ITSM Tool Advisory Working in IT Service Management (ITSM) and Digital Transformation, I’ve seen how crucial the right tools are in shaping operational efficiency, user experience, and long-term scalability. Companies embarking on digital transformation often struggle with outdated ITSM solutions, fragmented workflows, and complex integrations. The challenge isn’t just selecting the

ITSM Transformation Driving large-scale IT Service Management (ITSM) transformations goes beyond simply implementing new tools, it involves fundamentally reshaping how organisations manage services, automate processes, and improve efficiency. Having led key workstreams in complex ITSM transformations, I’ve seen firsthand how the right strategy, combined with the right platform, can transform IT operations from a reactive